HipStar Terms and Conditions

This document contains the fully expanded, professionally structured, and legally strengthened Terms and Conditions for HipStar LLC, based on Option B: keeping the Terms clean while placing Privacy Policy, Refund Policy, and Product Page Statements on their own separate pages.

The full content is prepared for your review and editing directly within this page. Once finalized, it can be exported or copied into a Word document as needed.

  1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the websites operated by HipStar LLC (“HIPSTAR,” “we,” “us,” or “our”), including www.hipstartrailers.com, www.hipstar.net, and www.hikingtrailer.net, as well as your purchase and use of HIPSTAR products. By accessing our websites or placing an order, you agree to be bound by these Terms.

These Terms apply only to product purchases, website use, and related obligations. Our Privacy Policy and Refund Policy are maintained on separate pages and incorporated by reference.

  1. Order Acceptance and Payment

To place an order, you must use a valid credit card or obtain verifiable consent to use a parent or guardian’s card. Orders are not accepted until confirmed by HIPSTAR. We reserve the right to refuse or cancel any order at our sole discretion.

Your order is considered complete when:

  • You place an order on www.hipstartrailers.com;
  • We receive your payment, which includes the product price minus any applicable discounts plus a 2.9% payment processing fee; and
  • You provide a valid shipping address.

All prices are exclusive of taxes, import/export duties, tariffs, and other applicable charges. These are your responsibility. If you are ordering from outside the United States, please consult your local customs office for applicable fees. If such fees render your order untenable, you may contact us to cancel your order for a refund.

Payment does not guarantee acceptance of your order. Once your order is confirmed, HIPSTAR will charge your payment method on file. Authorized refunds will be issued to the original payment method.

  1. Shipping and Delivery

Products are assembled individually and typically ship within one week. Shipping fees are calculated at checkout based on your location and selected shipping method (SEA or AIR). All shipping charges, customs duties, tariffs, and taxes are your responsibility.

Shipping estimates are not guarantees. Delays may occur due to supplier shortages, holidays, weather conditions, customs processing, or carrier issues. HIPSTAR is not liable for delays caused by third parties.

HIPSTAR ships in double-layer cardboard boxes (87 x 56 x 20 cm, approximately 20 kg). SEA shipments depart biweekly from China. Actual shipping costs may vary at the time of delivery. HIPSTAR may require additional payment or issue a refund if shipping costs differ from the estimate.

If a package is not delivered due to customer error (e.g., incorrect address, failure to collect from the carrier), the customer may be required to pay additional shipping fees for reshipment.

  1. Risk of Loss and Title

Risk of loss transfers to you upon HIPSTAR’s delivery of the product to the carrier. HIPSTAR is not responsible for lost, stolen, or damaged packages after this point. Claims for shipping damage must be made directly with the carrier.

  1. Returns, Missing Items, and Damages

Returns, refunds, and missing or damaged items are governed by our separate Refund Policy. Customers must report missing or damaged items within 48 hours of delivery and provide photographic evidence.

  1. Use of Products

HIPSTAR products are intended for personal use. You are responsible for ensuring compliance with all applicable local, state, federal, and international laws and regulations.

HIPSTAR does not guarantee compatibility with third-party equipment or accessories.

  1. Product Safety and Disclaimer – Use at Your Own Risk

By purchasing and using HIPSTAR products, you acknowledge and agree to the following:

Personal Responsibility

  • Use of HIPSTAR equipment is entirely at your own risk.
  • You are responsible for exercising caution, good judgment, and adherence to basic safety practices when operating the product.

Safe Operation

  • Always follow the instructions provided in our official manuals and video guides available on HipStarTrailers.com.
  • Do not operate the equipment in unsafe environments, such as near walls, trees, cliffs, or other hazards.
  • Ensure the harness and cart are properly adjusted before use.

Risk of Injury

  • As with bicycles, carts, or other outdoor gear, falls or accidents may occur. HIPSTAR cannot predict or control how a user may fall or land.
  • HIPSTAR is designed to minimize strain and improve balance, but it does not eliminate the inherent risks of outdoor activity.

Product Features for Safety

  • The HipStar HD model includes disc brakes for safer downhill walking.
  • The harness system includes multiple quick-release points (handlebars and central belt buckle) for rapid disengagement in an emergency.

No Liability

HIPSTAR and its affiliates are not liable for injuries, damages, or losses resulting from misuse, negligence, or failure to follow safety instructions. By using the product, you accept full responsibility for your actions and any consequences thereof.

  1. Limited Warranty

HIPSTAR offers a one-year limited warranty. By placing an order, you acknowledge and accept the warranty terms. Warranty coverage applies only to the original purchaser and does not cover:

  • Misuse or abuse;
  • Unauthorized modifications or repairs;
  • Improper assembly;
  • Normal wear and tear.
  1. Intellectual Property

All intellectual property rights in HIPSTAR products, websites, and related materials are owned by HIPSTAR or its licensors. You acquire no rights to our intellectual property by purchasing or using our products.

  1. Trademarks

HIPSTAR® and associated logos are registered trademarks of HIPSTAR LLC. Unauthorized use is prohibited.

  1. Limitation of Liability

To the maximum extent permitted by law, HIPSTAR is not liable for indirect, incidental, special, or consequential damages. HIPSTAR’s total liability shall not exceed the amount you paid for the product.

Some jurisdictions do not allow limitations on liability for personal injury or incidental damages; in such cases, these limitations may not apply.

  1. Indemnification

You agree to indemnify and hold harmless HIPSTAR and its officers, directors, employees, agents, affiliates, and suppliers from any claims, damages, or liabilities arising from:

  • Your use or misuse of the product;
  • Your violation of these Terms;
  • Your violation of any applicable law or third-party rights.

HIPSTAR reserves the right to assume exclusive control of any matter subject to indemnification.

  1. Force Majeure

HIPSTAR is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, or governmental actions.

  1. Modifications to Terms

We may update these Terms at any time. Material changes will require your acceptance. Continued use of our websites or products constitutes acceptance of the updated Terms.

  1. Arbitration Agreement

Most disputes must be resolved through binding arbitration under the American Arbitration Association’s rules. You may opt out within 30 days of first becoming subject to this clause by writing to:

HIPSTAR LLC
4728 57 ST NW
Rochester, MN 55901, USA

You may bring claims only on your own behalf. Class actions and class-wide arbitration are prohibited.

  1. Governing Law and Venue

These Terms are governed by the laws of the State of Minnesota. Disputes not subject to arbitration will be resolved exclusively in the state or federal courts located in Rochester, Minnesota.

  1. Time Limitation on Claims

Any claim must be filed within one year of the event giving rise to the claim.

  1. Electronic Communications

By placing an order, you consent to receive electronic communications from HIPSTAR. These communications satisfy any legal requirement for written communication.

  1. Contact Information

HIPSTAR LLC
4728 57 ST NW
Rochester, MN 55901, USA
support@hipstar.net

  1. Language

This agreement is written in English and governs in case of translation discrepancies.