RETURN / REFUND POLICY / INTERNATIONAL ORDERS

Returns

To be eligible for a return, your item must be unused, unworn, and in the same condition you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hipstar.net. If your return is accepted, we will provide you with the address where you can ship your item in the original package. Items returned to us without first requesting a return will not be accepted.

The return shipping fee is the buyer’s responsibility.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically refunded to your original payment method within a few days. Please remember it can take time for your bank or credit card company to process and post the refund.

You may request a refund before your order is shipped. 

Late or missing refunds (if applicable)

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please contact us at support@hipstar.net.

Shipping

If your return is accepted, we will provide you with the address where you can ship your item in the original package. Items returned to us without first requesting a return will not be accepted.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It would be best to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Orders

All international orders are subject to import taxes from your country or brokerage fees from the carrier company. We are not responsible for those fees.

You can always contact us for any return questions at support@hipstar.net.