HipStar Refund & Return Policy

This document contains the fully expanded, modernized, and legally strengthened Refund & Return Policy for HipStar LLC, based on Option B: including your original content plus all recommended improvements, international rules, and modern e‑commerce standards.

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  1. Overview

This Refund & Return Policy explains how HipStar LLC (“HIPSTAR,” “we,” “us,” or “our”) handles returns, refunds, exchanges, and international orders. This Policy applies to all purchases made through our websites, including www.hipstartrailers.com, www.hipstar.net, and www.hikingtrailer.net.

This Policy is separate from our Terms & Conditions and Privacy Policy.

  1. Return Eligibility

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and unassembled.
  • The item must be in the same condition in which it was received.
  • The item must be returned in its original packaging, including all parts, accessories, manuals, and protective materials.
  • The return request must be submitted within 30 days of delivery.
  • You must provide a receipt or proof of purchase.

HIPSTAR reserves the right to deny returns that do not meet these conditions.

Definition of “Unused”

For clarity, “unused” means:

  • No signs of wear, dirt, scratches, or outdoor use.
  • No assembly or partial assembly.
  • No modifications or alterations.

Products showing signs of use will not be eligible for a refund.

  1. How to Start a Return

To initiate a return, contact us at support@hipstar.net.

If your return is approved, we will provide:

  • The return shipping address
  • Instructions for packaging and shipping

Items returned without prior approval will not be accepted.

  1. Return Shipping Costs
  • The customer is responsible for all return shipping costs.
  • HIPSTAR does not provide prepaid return labels.
  • Shipping costs are non‑refundable.
  • If you receive a refund, the original shipping cost will be deducted from your refund.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. HIPSTAR is not responsible for lost or undelivered return shipments.

  1. Non‑Returnable Items

The following items cannot be returned:

  • Used or assembled products
  • Items damaged by the customer
  • Items missing parts, accessories, or packaging
  • Clearance or discounted items
  • Gift cards
  • Items returned after 30 days
  1. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, you must:

  • Contact us within 48 hours of delivery
  • Provide clear photographic evidence of the issue
  • Keep all packaging materials

Our team will review the evidence and determine whether a replacement or refund is appropriate.

HIPSTAR reserves the right to deny claims submitted after 48 hours or without sufficient documentation.

  1. Partial Refunds

Partial refunds may be granted at HIPSTAR’s sole discretion for:

  • Items not in original condition
  • Items with missing parts not due to HIPSTAR’s error
  • Items returned after the 30‑day window

The amount deducted will depend on the condition of the returned product.

  1. Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your bank.

Payment Processing Fees

Payment processor fees (e.g., Stripe’s 2.9%) may be non‑refundable, depending on your bank or payment provider.

  1. Refunds Before Shipping

You may request a refund before your order has shipped.

If the order has already shipped, the standard return process applies.

  1. Exchanges

HIPSTAR does not offer direct exchanges.

If you need a different item, please:

  1. Return the original item (if eligible)
  2. Place a new order
  1. International Orders

International customers are responsible for:

  • All import taxes
  • VAT
  • Customs duties
  • Brokerage fees
  • Any additional charges imposed by your country or carrier

These fees are non‑refundable.

Refused Packages

If a package is refused due to customs fees or other charges:

  • The customer is responsible for all return shipping costs
  • These costs will be deducted from any eligible refund

International Return Shipping

International return shipping can be expensive. HIPSTAR is not responsible for:

  • Delays caused by customs
  • Packages held or rejected by customs
  • Lost international return shipments
  1. Lost or Undelivered Returns

HIPSTAR is not responsible for:

  • Lost return shipments
  • Returns sent without tracking
  • Returns sent to the wrong address

Refunds cannot be issued for items we do not receive.

  1. Abuse Prevention

HIPSTAR reserves the right to refuse returns or refunds in cases of:

  • Excessive return requests
  • Suspected fraud
  • Abuse of the return policy
  • Returning used items as “unused”
  • Returning items not purchased from HIPSTAR
  1. Contact Information

For all return or refund questions, contact us at:

Email: support@hipstar.net

HIPSTAR LLC
4728 57 ST NW
Rochester, MN 55901, USA

  1. Language

This Refund & Return Policy is written in English and governs in case of translation discrepancies.